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Service Technician

October 14, 2020 By

  • Full Time
  • Fayetteville, Wilmington, Greensboro, Asheville
  • Posted 3 months ago
Copiers Plus

Website Copiers Plus

Service Technician Job Description

About:

Copiers Plus is a third-generation family-owned company that’s been committed to serving and growing North Carolina businesses since 1985. We have a true passion for providing personal and professional services to those that have entrusted us as their document and information management solutions provider.

Job Summary:

This position is for technical-minded professionals with the ability to serve clients on a face-to-face and remote call basis with professionalism and accuracy.
If you are a service-minded professional that enjoys problem-solving and desires a position that will invest in your abilities and training, our company has much to offer and would like to hear from you.

Benefits:

  • Paid time off (sick, personal, and holidays)
  • Retirement plan (company match Simple IRA)
  • A company car, cell phone, and computer (for business use)
  • Medical, dental, vision insurance options
  • Life insurance
  • Professional development assistance
  • CO-OP Account

Responsibilities:

  • Perform full range of on-site maintenance and repairs. Kyocera and networking experience are a plus.
  • Follow proper call handling procedures and close service calls using Remote Tech App.
  • Troubleshoot equipment issues using strong analytical skills.
  • Maintain, manage and protect parts, car stock, as well as company tools and meters.
  • Maintain professional relationship with customers and fellow employees.

Qualifications:

  • High School Degree and 2+ years of experience in technical support or trade experience.
  • Experience in digital imaging, copier, Managed Print Services, and Managed IT industries preferred.
  • A+ certification preferred.
  • Must be willing to make face-to-face and remote calls with clients.
  • Self-motivated with the desire to learn new technology and offerings.
  • Valid driver’s license and clean driving record.

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